Refund policy

At DOYEN, we want you to have a smooth and confident shopping experience. If something isn’t quite right with your order, we’re here to help. Please review the policy below before requesting a return or exchange.

RETURNS

You may request a return within 3 days of receiving your order.

To be eligible for a return, the product must pass our quality check and meet the following conditions:

  • The product must be unused and unwashed.

  • It must be in its original, saleable condition.

  • The product must be free from odour, stains, damage, or signs of wear.

  • All original tags and packaging must be intact.

  • The original invoice must be provided.

Products that do not meet the above conditions may not be eligible for return.

STORE CREDIT

Once the returned product is received and successfully passes our quality check, the eligible amount will be issued in the form of DOYEN Store Credit.

The store credit will be valid for 3 months from the date of issue and can be used toward future purchases from DOYEN.

EXCHANGES

You may request an exchange within 3 days of receiving your order.

All exchange requests are subject to a quality check. The product must be unused, unwashed, odour-free, in its original saleable condition, and returned with all original tags, packaging, and invoice intact.

Once the product successfully passes the quality check, the exchange will be processed, subject to the availability of the requested product or size.

DAMAGED OR DEFECTIVE PRODUCTS

We take great care to ensure that every DOYEN product reaches you in perfect condition. However, in the unlikely event that you receive a damaged, defective, or incorrect product, please contact us at clothing.doyen@gmail.com within 24 hours of receiving your order.

Please share your order details along with clear photographs/videos of the product and the issue so our team can review your request and assist you promptly.

CANCELLATION POLICY

Order cancellation is possible only if the order has not yet been shipped.

For an eligible cancellation, you may choose to receive DOYEN Store Credit or opt for another product.

Once an order has been shipped, cancellation requests cannot be accepted.

IMPORTANT NOTE

All return, exchange, damage, defect, and cancellation requests are subject to the conditions mentioned above. DOYEN reserves the right to decline a request if the product does not meet the eligibility requirements after inspection.

For any assistance regarding your order, please feel free to contact us at clothing.doyen@gmail.com. Our team will be happy to assist you.